Conditions of Carriage

Conditions of Carriage on Aeroexpress Trains for Passengers, Hand Luggage, and Baggage.

1. General conditions
   • These Conditions are set in compliance with the following regulations:

     – Federal Law of the Russian Federation ‘Russian Railway Regulations’ No.18-FZ dated 10.01.2003;

     – Conditions of Rail Carriage for Passengers and Cargo, Baggage, and Cargo Luggage, Transported for Personal, Family and Other Needs Not of a Business Character’, approved by Order No.111, issued by the government of the Russian Federation on 2 March 2005;

     – Conditions of Carriage for Passengers, Baggage, and Cargo Luggage Aboard Federal Trains, approved by Order No.30, issued by the Ministry of Railways of the Russian Federation on 26 July 2002;

     – Other regulations of the Russian Federation.

2. Carriage of passengers
   • To travel aboard Aeroexpress trains, each passenger is obliged to:

     – Buy an Aeroexpress-valid single one-way or round trip ticket, or a railcard.

     – Keep the ticket about his/her person for the duration of the journey, until he/she passes a ticket check point. A passenger, who is not able to provide a ticket when passing the ticket check point, may be treated as having travelled without a ticket and may be required to pay the full single fare.

     – Present his/her ticket to conductors (stewards) checking tickets aboard Aeroexpress trains.

     – Present documents confirming the right to discounts or free travel (if the passenger is entitled to such privileges) to conductors (stewards) checking tickets aboard Aeroexpress trains in compliance with the requirements described in Items 3.5 - 3.7 hereof.

   • Passengers may buy tickets on board the Aeroexpress train (if the service is available across the route of the journey), having paid the full fare and a ticket issuing fee.
   • A single one-way ticket is valid for one journey along a preselected route on the date printed on the ticket. If the validity of the ticket expires, when the passenger is travelling on the train, the ticket remains valid until the train reaches its destination.
   • Children under 5 (five) years may accompany a fare-paying passenger free of charge. Child’s tickets must be bought on the date of the journey for travellers aged 5 (five) to 7 (seven). Should the conductor (steward) doubt the age of child passengers, travelling free or on a child’s ticket, they may ask the passenger to show documented proof of the children’s age.
   • Single tickets and railcards (as well as weekend railcards), issued for travelling on non-Aeroexpress trains, are not valid on Aeroexpress trains. If a passenger provides such ticket or a railcard, he/she may be treated as traveling on board the Aeroexpress train without a ticket, and may be liable to pay the full fare for the journey.
   • One fare-paying passenger may occupy only one seat. Passengers are allowed to travel standing, provided that all the seats in the train are occupied. The fare for standing passengers is the same as for seated passengers.
   • A passenger can be given a full refund on his/her ticket, if Aeroexpress trains have not travelled for more than one hour, due to an unscheduled maintenance break. Single tickets that remain unused for other reasons are not refundable. Refunds on railcards that have not been used are made only in cases and in the order set out in the Conditions of Carriage for Passengers, Baggage, and Cargo Luggage on Federal Trains, approved by Order No.30, issued by the Ministry of Railways of the Russian Federation on 26 July 2002.
   • A person entitled to discounted or free travel can be issued a ticket, if he/she provides proof of identity and a document confirming the right to take advantage of these discounts in a manner compliant with the requirements of Russian Federation legislation.
3. Conditions of carriage for hand luggage and baggage.
   • Each fare-paying or child passenger is entitled to transport hand luggage in passenger section of the carriage of up to 36 kg, and of height-width-length dimensions of no more than 180 cm. The hand luggage must be placed on luggage racks, irrespective of its type and contents. Hand luggage of up to 50 kg may be conveyed aboard the train for an extra fee defined by the fare rate.
   • Small pets, dogs, and birds, as well as one bicycle (transported in the train vestibule) may be conveyed for an extra fee charged in accordance with the fare rate.
   • Small pets, dogs, and birds must be conveyed in boxes, cages or containers, and placed on luggage racks. Large dogs, and working dogs must be conveyed in the train vestibule (maximum 2 dogs). They must be muzzled and kept on leads by their owners or accompanying passengers, who are liable for compliance with the train sanitation rules. Small pets, dogs, and birds may be conveyed in addition to permitted hand luggage, if the passenger can provide their veterinary certificates.
   • Guide dogs for blind passengers travel free of charge.
   • A passenger’s free allowance includes the conveyance of plants and saplings not exceeding 180 cm in height, with bound branches and packed roots.
   • Electrical devices, home appliances, video and audio equipment of height-width-length dimensions of no more than 180 cm may be conveyed for an extra fee, independent of whether the passenger has any hand luggage. Only one item may be transported per ticket. The extra fee is changed in accordance with the fare rate, irrespective of the item weight.
   • The following extra items are included into a passenger’s free allowance: briefcases, handbags, binoculars, skis and ski poles, fishing rods, cameras, umbrellas, as well as other small items height-width-length dimensions of no than 100 cm.
   • Passengers are responsible for the safe handling and security of their luggage.
4. Prohibitions
   • The following is prohibited aboard Aeroexpress trains:

     – Travelling in clothes and conveying hand luggage, items or food that can dirty other passengers, train carriages, facilities or constructions located at the stations.

     – Placing baggage and/or hand luggage on passenger seats.

     – Conveying items that may cause damage to or dirty a train carriage, as well as items which give off unpleasant smells, or inflammable, toxic, explosive, and other hazardous substances. Any firearm conveyed as hand luggage must be kept in a cover, holster or special case, separate from its ammunition.

     – The consumption of any alcoholic beverages and travelling heavily intoxicated.

     – Preventing the opening and closing of the self-closing doors at train stops and opening the doors before the train has stopped.

     – Damaging the equipment and windows of the locomotives and carriages.

     – Disturbing other passengers, gambling, or littering.

     – Stopping the train using the emergency brake switch, unless necessary.

     – Smoking anywhere on the train.

   • A passenger may be asked to leave the train by:

     – Representatives of the Department of Internal Affairs or security officers accompanying the train, if the passenger violates the conditions of carriage and disturbs the public order.

     – Conductors (stewards), should a passenger who is travelling without a valid ticket refuse to pay the appropriate fare.

     – Healthcare specialists, should a passenger be ill and his/her illness prevents the passenger from further travelling aboard the Aeroexpress train or endangers the health of other passengers, if there is no possibility to isolate the passenger.

     – In any other cases as set out by legislation of the Russian Federation.

5. Rights of Conductors (Stewards)
   • Conductors (stewards) may:

     – Require ticketless passengers to pay the Aeroexpress single ticket fare and the fee for issuing a ticket.

     – Require passengers to pay additional fares for children over five years old, overweight luggage, and outsized hand luggage, as well as the fee for issuing a ticket.

     – Remove passengers from the train, who refuse to pay the travel fare.