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Booking procedureFor more successful booking, see this step-by-step booking guide...
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E-ticket refundTo cancel your booking and refund the amount you paid for your tickets, follow this ticket refund procedure...
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Refund of difference between faresAt any time during ticket’s validity period you can get a refund of difference between fares in accordance with the established rules...
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Change of E-ticket conditionsTo change the conditions of carriage, you need to complete and submit an application form in compliance with these requirements...
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Frequent mistakes in ticketsWhen making a booking, review your personal identity information and other input data...
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For bank card holdersIn case of payment by bank card, please pay careful attention to system instructions for online payment...
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